FAQ | Hearts for PAWS

Opening soon - aiming to welcome our first patients this Holiday Season or early in the New Year.

For Wellness Services: We will not see any patient who is older than 12 weeks and is not spayed or neutered

Frequently Asked Questions

Business Information:
We are located at 500 NE 167th St Miami Fl 33162.
We are ONLY open on Thursdays, Fridays, and Saturdays.
We are Strictly by Appointment ONLY. We will not accept Walkin appointments.

How do I make an appointment?
To make an appointment, you have three options:
1. Book Online: Click on the "Book Online" tab on our Home Screen to request an appointment. Please note that requesting an appointment does not guarantee confirmation. You will receive a confirmation email if approved or an explanation if declined.
2. Email Us: Reach out directly at contact@heartsforpaws.info for any inquiries or to request an appointment.
3. Call Us: For immediate assistance, feel free to call us at 646-944-7045

What do I need to know prior to my appointment?
Please ensure that you read and sign your pet's consent form, we cannot accept your pet without it.

A deposit of $100 is required once your appointment is confirmed. This deposit is not the full invoice, and you will be responsible for settling the entire invoice before picking up your pet.

An email will be sent to you with an updated invoice by 3p the day of your pets surgery.

Any pets older than 5 months must be fasted the morning of the surgery appointment. If the pet is younger than 5 months please offer them a SMALL meal prior to coming to the clinic.

Intake starts at 730-8am and discharge starts at 330p. We will NOT call you to remind you about your pets pick up time.

If you no show for your appointment your deposit will be forfeited.
If you have to cancel but do not give us at least 24 hours notice your deposit will be forfeited.

What to expect when I arrive to the clinic.
We do curbside intake and discharge. Therefore, please stay in your vehicle once you arrive to our parking lot and follow the posted instructions.

What to expect once I pick up my pet.
Prior to picking up your pet you will receive an email with your receipt, medical report, rabies certificate (if applicable) and your post op instructions.

Post op instructions will be reviewed with you by one of our veterinary technicians.

If you have any questions or concerns once you get home, you can contact us at 646-944-7045

Special consideration for Brachycephalic Breeds such as: French Bulldogs, English Bulldogs, Shih Tzu etc...

(breeds with short muzzles).

Every patient has an inherent risk with anesthesia; however brachycephalic breeds have an increased risk of anesthesia related complications. Therefore, we have created specific steps during intake:

1. Every owner of this breed of dog MUST fill out a specific HIGH-RISK WAIVER for Brachycephalic (will be provided at time of intake).

2. Owner must wait for our veterinarian to do a full exam on their pet before they leave. If our veterinarian or surgery team do not feel comfortable admitting the dog for surgery your deposit will be refunded and other options will be discussed.

Special consideration for Doberman Pinchers.
Doberman Pinschers have an increased risk of a genetic bleeding disorder called von Willebrand’s Disease. Because of this, all Doberman Pinschers must provide proof of a negative von Willebrand’s test before scheduling surgery at Hearts for Paws.

If your Doberman has not been tested, we can collect a blood sample here at Hearts for Paws and submit it to our lab for testing. Surgery appointments can only be confirmed once a negative result has been received.

What happens if I have questions or concerns after my pets surgery?

If you have any post op questions or concerns you can reach us:

Email: contact@heartsforpaws.info

Phone Call/Text Message: 646-944-7045